We hate to see you go, but we understand sometimes things happen...
For EEOLD courses, we have a non-refundable deposit of $200 for administrative fees. This will not be refunded.
EEOLD Tuition fees are 100% refundable (minus the deposit) up until the first day of class. As of the course start date, there are no refunds. You may apply your non-refundable paid course fees toward a future EEOLD course of your choice for up to a 12 month period. After this we do not offer any further options.
*** Because we aren't heartless: Partial reimbursement can be petitioned for with the Program Director for extenuating circumstances. The Director will evaluate the circumstance and follow our company rubric for reimbursement percentages. Please note that it is a partial reimbursement... There are no guarantees that any portion will be reimbursed, but we will do our best to be fair with your request.
If you are unsure or in any doubt whether you can claim extenuation then please speak to the Program Director for further information and advice.
Extenuating Circumstances examples are as follows:
Q. What are extenuating circumstances? A. Extenuating Circumstances are circumstances which - seriously impair your ability to participate in the selected course - seriously prevent you from attending the selected course
Such circumstances rarely occur and would normally be - unforeseeable - in that you could have no prior knowledge of the event and - unpreventable - in that you could do nothing reasonably in your power to prevent such an event, and - expected to have a serious impact on performance in the course
You are expected to make reasonable plans to take into account commonly occurring circumstances (such as transportation or computer problems).
Q. What are examples of circumstances which would normally be regarded as extenuating circumstances? A. It is not entirely possible to define a complete list, because each case will be different, but please see below some examples of circumstances which might normally be regarded as extenuating circumstances. These circumstances should be supported by evidence in your petition.
- A serious personal illness or accident (which is not a permanent medical condition). For example, an illness such as appendicitis or a car accident which requires hospitalization and therefore dismissal from classes. - The death of a close relative immediately prior or within to the dates of the course. - If you have been evicted from your residence. - If you have been the victim of crime. - If you have a doctors recommendation that attending the course would not be acceptable for your health and/or well-being. - If you have experienced a serious, unpredictable, and unpreventable increase in a disability which might be expected to have a serious impact on performance.
You can submit an extenuation form. You would need to provide evidence supporting the issue (as well as evidence of the disability).
Q. What are examples of circumstances which would not normally be regarded as extenuating circumstances? A. Once again it is impossible to define a complete list but please see below some examples of circumstances which would not normally be regarded as extenuating circumstances. - Minor illnesses - even if covered by medical/Dr. notes. As stated above these may have some impact but not a serious impact and so would not be regarded as extenuating circumstances. - Computer failure of your equipment or storage media. You are expected to take proper precautions and make backup copies of your data. - Transport problems. Once again you need to plan for this possibility. - Moving house. This is foreseeable. - Holidays. This is foreseeable. - Inadequate planning, organisation or time management. - Misreading of course timetables. - Family, work, social, financial or other general problems. This is a large list but covers the sorts of things normally we all have to deal with in everyday life and would not be regarded as extenuating circumstances.
Q. How do I apply for extenuation as a result of extenuating circumstances? A. Please contact the Program Director for the Extenuation Form. - After filling out the extenuation form, our Program Director will contact you.